Jewish Family & Children's Service of Greater Boston
  • Community Services Division - JF&CS Bet Tzedek Legal Services
  • Waltham, MA, USA
  • Full Time
  • We regret that we cannot take phone calls regarding this position. JF&CS is an Equal Opportunity Employer.

Position Summary:

The SNAP/Benefits Advocate (Advocate) position is housed within the JF&CS Bet Tzedek Legal Services program.  The Advocate assists low-income clients in accessing and maximizing safety net benefits.  The Advocate conducts comprehensive intake, determines eligibility, provides occasional application assistance, and conducts follow up and advocacy to achieve positive results.  The Advocate will focus on SNAP (food stamp) benefits and will have knowledge and understanding of a broad range of other federal and state benefits, including TAFDC (Transitional Aid to Families with Dependent Children), EAEDC (Emergency Aid to Elders, Disabled and Children), EA (Emergency Assistance), Utilities, SSI/SSDI, Housing and/or Healthcare. 

The Advocate will work closely with the Director of JF&CS Bet Tzedek Legal Services, the Senior SNAP/ Benefits Advocate and the Legal Case Coordinator.  The Advocate will also work closely with other programs at JF&CS and its community partner agencies.  This is a full-time position.

Essential Job Functions:

  • Provide comprehensive telephone screening to assess eligibility for public benefits and complexities of SNAP denials, terminations or reductions.
  • Assist in application process with emphasis on complex cases (LEP, immigrant status, self-employed income, etc).
  • Counsel clients and colleagues about the application process, including compilation of verification material and maximization of benefits.
  • Research applicable laws & regulations regarding benefits matters.
  • Advocate with government agencies on behalf of clients who receive adverse determination and file appeals, as appropriate.
  • Assist clients at home and/or other community settings, when needed.
  • Train colleagues on eligibility requirements, application process and procedures.
  • Collaborate with colleagues at community partner agencies to provide training and consultation on cases, including occasional site visits to partner agencies.
  • Maintain accurate database of client records including data collection and database entry.
  • Attend trainings and community meetings, as relevant to the job function.
  • Related administrative functions and other duties as assigned.

Educational/Experience Requirements:

  • Bachelor's degree in law, social work or related field.
  • Preference given to applicants with direct experience in SNAP or DTA-related experience, client intake and assessment experience, and/or low-income population work.
  • Must have excellent communication and organizational skills.
  • Applicant should be a self-starter and able to work independently as well as part of a team. 
  • Training provided as appropriate.
  • Proficiency in Microsoft Office Suite (excel, word, outlook) and using web based systems is required.
Jewish Family & Children's Service of Greater Boston
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