Jewish Family & Children's Service of Greater Boston
  • CHAI Services - Mental Health
  • Waltham, MA, USA
  • $30.00-$33.00
  • Hourly
  • Part Time

Job Title: Family Navigator                                

Program: Youth Mental Health

Reports To: Director of Mental Health       

Job Location: Waltham                               


Position Summary:

The Youth Mental Health Family Navigator provides individualized, family-centered, strengths-based, step-by-step assistance to families of youth and young adults to ensure that the family has access to the internal and external resources, supports and services needed to support the mental health of their youth. The Family Navigator works with a team of staff, including an experienced clinician, resource specialists, and other family navigators, to help families follow-up on the clinician's recommendations and access community resources and direct services to meet their loved one's needs.


The Family Navigator assists families to manage a variety of tasks including identifying mental health services and providers for their children and other family members and obtaining appointments, applying for benefits, navigating bureaucracies, and accessing community resources and programs that best suit their family member's needs, interests and personality. The Family Navigator also serves a key administrative role in assisting to develop, evaluate and promote the youth mental health programming at JF&CS and within the greater community.


This is a part-time position, working up to 20 hours per week during the weekdays. Schedule may be flexible and includes hybrid (in-office and remote) work options.


Essential Job Functions:

  • Follow a written navigation plan with families, which will have been created by or in conjunction with a clinical consultant at the time of a family's referral to family navigation. Update and adapt the written plan, as needed, with the family.
  • Coordinate services with outside providers and agencies.
  • Prepare or review benefits applications for clients, as relevant.
  • Advocate on behalf of client families to help them secure needed resources.
  • Maintain accurate, complete, and timely electronic client records.
  • Develop and maintain strong working relationships with relevant agencies in Eastern Massachusetts, as well as collaborative relationships with other JF&CS staff, to support referrals to other programs.
  • Continually research, develop, and maintain resources and information that meet the needs of the requestors, i.e. individuals with disabilities or mental illness, families/caregivers, and/or professionals in collaboration with JF&CS colleagues.
  • Collaborate with Director of Mental Health and program staff on program evaluation and use those learnings to impact and assist with the program development processes.
  • Provide high quality, compassionate and ethical care to clients.
  • Attend and participate actively in all staff meetings and supervisions.
  • Act as a liaison for family members and other collateral contacts.
  • Communicate with entire staff team and supervisor around client issues and concerns in a timely manner, maintaining a collaborative team effort.
  • Identify and cultivate referral sources and market programs.
  • Other duties as assigned.


Computer skills:

  • Familiarity with Microsoft Office including Intermediate Skills in Outlook and Word and basic skills in Excel or willingness to develop such skills within 90 days of hire.
  • Knowledge and utilization of ECM on a regular/daily basis.


Educational/Experience Requirements:

  • Bachelor's degree in Social Work preferred. Alternative required experience may include three or more years of extensive personal or professional experience effectively navigating complex bureaucratic service systems.
  • Knowledge of youth mental health systems and services (DMH, CBHI, DCF, SSI/SSDI) strongly preferred.
  • Familiarity with public and private resources related to youth mental health strongly preferred.
  • Must demonstrate ability to complete core benefit applications (SNAP, MassHealth, SSI, Housing applications) within 30 days of hire.
  • Outstanding interpersonal, communication and relationship building skills.
  • Must be professional, confident, flexible, and have integrity, sound judgment, and exceptional client service skills.
  • Strong interpersonal and presentation skills and poise to articulate the mission of the services.
  • Knowledge, skills and ability to work effectively, affirmatively and inclusively with people from various cultural, religious, gender, sexual orientation, linguistic, socio-economic, cognitive, social-emotional and educational identities and backgrounds.
  • Attention to detail required and ability to research, plan, organize, and evaluate information and data.
  • Knowledge of Microsoft Office, including Intermediate Skills in Outlook, Word and Excel.
  • Must have a reliable vehicle and be willing to travel within the region. Mileage reimbursement provided.
  • All employees must pass a national background check.


About JF&CS

For more than 150 years, Jewish Family & Children's Service has been helping individuals and families of build a strong foundation for resilience and well-being. We intentionally serve and employ people of all faiths, backgrounds, cultures, and abilities. Through an integrated portfolio of more than 40 programs reaching communities throughout Eastern and Central Massachusetts, JF&CS focuses on meeting the needs of new parents and their children, older adults and family caregivers, children and adults with disabilities, and people experiencing poverty, hunger, or domestic abuse.


JF&CS is an equal opportunity employer who serves and employs people of all cultures and faith traditions and highly values diversity, equity, and inclusion. Employment opportunities are available to all without regard for race, color, national or ethnic origin, religion, age, sex, gender, gender identity and expression, sexual orientation, marital status, veteran status, disability.

Jewish Family & Children's Service of Greater Boston
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JF&CS | Headquarters: 1430 Main Street, Waltham, MA 02451 | 781-647-JFCS (5327)

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