Jewish Family & Children's Service of Greater Boston
  • CHAI Services - MH Helpline Internship
  • Waltham, MA, USA
  • Paid stipend of up to $2400 per internship year
  • Other
  • Internship

Internship Title: Mental Health Helpline Internship

Hours Per Week:  16 or 24 hours a week

Job Location: Hybrid- Remote andWaltham, MA


Mental Health Helpline Internship – HYBRID/REMOTE OPPORTUNITY: 

The JF&CS Access Team is the first point of contact for many callers and clients to our organization, and is comprised of JF&CS's helpline services, short-term case management, and our community synagogue liaison partnership service. Access team staff provide information and guidance to callers in complex situations, linking callers to the most appropriate community resources, as well as making personalized referrals to programs both at JF&CS and external organizations.

This is a great opportunity to gain experience in performing assessments, guiding, and counseling individuals and family members, and helping connect people with necessary community resources. Most of this work is 1:1 with clients. There are also opportunities for group work, cross-agency program learning and a range of clinical training opportunities. Additionally, you will have opportunities to come together with the Access Team and other JF&CS program teams to discuss case examples that provide insight into clients' and callers' lived experiences navigating various systems.


 Responsibilities include:

  • Working with and addressing the needs of the following populations: individuals with mental illness and/or disabling conditions, children and adolescents, parents and other family members, older adults, and other service providers and professionals.
  • Clinical modalities used include motivational interviewing, social casework, psychoeducation, supportive counseling, needs assessment, among others.
  • Providing telephonic support, needs assessment, guidance, and counseling to callers around complex clinical situations, personal and family dynamics, and identified problems.
  • Community resource linkage for callers: identifying and sharing resources, providing benefits and systems education, orientation to the social service and mental health landscapes in Massachusetts.
  • Providing short-term, transitional case management to callers who identify needing additional assistance in connecting with the resources, referrals, and programs the Access team provides them. This includes help with referrals and coordination with other programs, services, and agencies, and help with applications.
  • Performing initial screenings for Path to Well-being, JF&CS's partnership with McLean Hospital that provides a virtual cognitive behavioral therapy treatment, and follow-up with program participants around additional needs and resources.
  • Researching external resources, services, and programs related to the needs areas of callers and helping to create and maintain the electronic resource database.
  • Participation in team meetings, maintaining clinical record documentation, daily progress notes, service plans and goal assessments.


What we offer: 

  • Paid stipend of up to $2400 per internship year
  • Field placement supervision provided by an LICSW, and access to training.
  • Internship onboarding includes a TB test, physical, and a CORI/SORI. This internship offers a hybrid/remote work schedule.


For more than 150 years, Jewish Family & Children's Service has been helping individuals and families of build a strong foundation for resilience and well-being. We intentionally serve and employ people of all faiths, backgrounds, cultures, and abilities. Through an integrated portfolio of more than 40 programs reaching communities throughout Eastern and Central Massachusetts, JF&CS focuses on meeting the needs of new parents and their children, older adults and family caregivers, children and adults with disabilities, and people experiencing poverty, hunger, or domestic abuse.  

JF&CS is an equal opportunity employer who serves and employs people of all cultures and faith traditions and highly values diversity, equity and inclusion. Employment opportunities are available to all without regard for race, color, national or ethnic origin, religion, age, sex, gender, gender identity and expression, sexual orientation, marital status, veteran status, disability.

Jewish Family & Children's Service of Greater Boston
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JF&CS | Headquarters: 1430 Main Street, Waltham, MA 02451 | 781-647-JFCS (5327)

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