Jewish Family & Children's Service of Greater Boston
  • CHAI Services - Mental Health
  • Waltham, MA, USA
  • $57,000-60,000
  • Salary
  • Full Time

Mental Health Case Manager/Social Worker

The Mental Health Case Manager will work with low-income clients within the Jewish community and other diverse backgrounds using a strengths-based clinical approach. This role will assess the full scope of a client's situation within the context of institutional and systemic barriers, provide direct financial assistance, and connect a client to resources within JF&CS and in the Greater Boston community. This role will support clients as they take steps to build a sustainable financial future and stabilize their living situations. Clients and their families may present with a combination of mental health and economic insecurity needs, and this role will work to connect them to relevant resources, including public housing, public benefits, and mental health and medical care. This role will provide coaching and support to help clients address other immediate challenges in their daily lives. This role fulfills a specific mission to serve the Jewish community, but most JF&CS services are available to all members of the community regardless of religion. This job opportunity is open to all qualified candidates regardless of religious affiliation.

This is a Monday-Friday full-time position with no on-call duties. Clients will be seen virtually, in the Waltham office, and in the Greater Boston community. Opportunity for hybrid work some hours during the week may be available after an introductory period.


  • $57,000-$60,000/yr salary range
  • LICSW (licensed social worker) supervision included
  • Full-time, weekdays
  • Paid time off includes ample sick time, 22 days of vacation, in addition to national and some Jewish holidays
  • Immediate eligibility for medical insurance, dental, vision, retirement plan; no waiting period
  • Rich departmental and agency training opportunities
  • Supportive work environment

Responsibilities of the Mental Health Case Manager:

  • Provide on-going coaching and support for client progress toward financial stability. This includes gathering and reviewing financial documentation to determine eligibility for grant assistance, and providing hands-on assistance to clients for this as needed.
  • Perform case management tasks, including assisting clients to apply for public benefits such as SNAP, connecting to local low-income resources, applying for health insurance, housing, locating medical and mental health supports, and more.
  • Provide support during weekday working hours to clients experiencing crisis situations.
  • Establish a trusting and supportive relationship with clients from the Jewish community and other diverse backgrounds; provide high quality, compassionate, and ethical care.
  • Facilitate referrals to and collaborate with appropriate resources, including JF&CS services, other Jewish community partner agencies, and community organizations for housing, utilities, public benefits, and other basic needs support.
  • Meet with clients virtually, in the Waltham office, or in the community, as needed.
  • Participate in trainings and team meetings, and be an active, collaborative member of the JF&CS case management teams.

Requirements of the Mental Health Case Manager:

  • Higher education or relevant work experience in Social Work, or another related field (mental health, education, psychology, human services). Masters degree preferred.
  • A solid knowledge of psychopathology and intervention skills
  • Familiarity with any of the following: public benefits or other low-income resources, disability services, older adult services, or mental health resources in the Greater Boston area preferred.
  • Enthusiasm for problem-solving and a sense of humor!
  • A valid driver's license and a reliable, insured vehicle (mileage is reimbursed)
  • Proficiency with Microsoft Office Suite, especially Word and Outlook
  • Capability with electronic case record software for agency documentation (Salesforce)
  • A desire to work for a mission-driven organization that is guided by the Jewish traditions of social responsibility, compassion, and respect for all members of the community.
  • Strong verbal and written communication skills; organizational skills; and high level of attention to detail.

Applicants who do not meet the qualifications as stated above are encouraged to put in writing precisely how their background and experience have prepared them with the equivalent combination of education, training, and experience needed for the responsibilities of this position.


For more than 150 years, Jewish Family & Children's Service has been helping individuals and families build a strong foundation for resilience and well-being. We intentionally serve and employ people of ALL faiths, backgrounds, cultures, and abilities.

Our work is guided by core tenets of faith and commitment not by bureaucratic processses or a desire to maximize profits. Our goal is to improve lives and improve the world which is part of what makes JF&CS a special place.

We have a strong culture of professional development, work-life balance, and promotion from within.

JF&CS is an equal opportunity employer who serves and employs people of all cultures and faith traditions and highly values diversity, equity and inclusion. Employment opportunities are available to all without regard for race, color, national or ethnic origin, religion, age, sex, gender, gender identity and expression, sexual orientation, marital status, veteran status, disability.

Jewish Family & Children's Service of Greater Boston
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JF&CS | Headquarters: 1430 Main Street, Waltham, MA 02451 | 781-647-JFCS (5327)

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