IT Help Desk Internship

• - Information Technology
• Waltham, MA, USA
• $20-$22
• Hourly
• Temporary

Are you a motivated person who hopes to start a career in information technology?

Do you have a strong desire to help people?

Jewish Family & Children's Service of Greater Boston invites you to apply for our position of IT Help Desk Intern.

HIGHLIGHTS

• Gain valuable hands-on experience while providing tech support to 300+ employees
• Take the lead on projects that may include: new computer rollout, file migration, etc
• Opportunity to join a supportive and inclusive organization

ABOUT THE ROLE

This IT Help Desk Intern is a role for someone currently enrolled in an Information Technology or similar program and is looking for on the job training with responsibility, support for your learning, and opportunity for impact. Your workday responsibilities may include:

• Field incoming help requests from end users via ticket system in a courteous manner.
• Build rapport and elicit problem details from staff submitting requests.
• Identify, diagnose, and resolve problems for users regarding common PC software, hardware, and networking problems and communicate solutions to end-users.
• Document and track progress on solutions in ticket system and communicate/close issues when resolved.
• Support use of scanners, copiers, printers, monitors and other peripherals and assist with various IT-related services, such as cell and telephone networks and on occasion A/V equipment.

ABOUT YOU

Ideal candidates for the role of IT Help Desk Intern bring a mix of:

• High level of technical proficiency in Office365 applications, including Outlook, Word and Excel.
• Ability to trouble-shoot end-user problems with hardware, peripherals, and software.
• Curiosity and interest in helping with proper use of security infrastructure such as firewalls, multi-factor authentication and mobile device management.
• Strong work ethic and ability to maintain confidentiality.

Requirements Include:

• Working towards a technology degree or certificate program

For more than 150 years, Jewish Family & Children's Service has been helping individuals and families of build a strong foundation for resilience and well-being. We intentionally serve and employ people of all faiths, backgrounds, cultures, and abilities. Through an integrated portfolio of more than 40 programs reaching communities throughout Eastern and Central Massachusetts, JF&CS focuses on meeting the needs of new parents and their children, older adults and family caregivers, children and adults with disabilities, and people experiencing poverty, hunger, or domestic abuse.

JF&CS is an equal opportunity employer who serves and employs people of all cultures and faith traditions and highly values diversity, equity, and inclusion. Employment opportunities are available to all without regard for race, color, national or ethnic origin, religion, age, sex, gender, gender identity and expression, sexual orientation, marital status, veteran status, disability.